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Traveler Survey: Minneapolis-St. Paul International Ranks Among World’s Best Airports

Dépèche transmise le 19 mars 2009 par Business Wire

Traveler Survey: Minneapolis-St. Paul International Ranks Among World’s Best Airports

MINNEAPOLIS & ST. PAUL, Minn.--(BUSINESS WIRE)--Travelers have spoken: Among airports its size, Minneapolis-St. Paul International (MSP) is the best airport in North America and third best in the world.

Those findings are the result of the global Air Service Quality (ASQ) program administered by Airports Council International. In 2008, more than 200,000 questionnaires were completed by travelers at 108 airports around the world, including MSP. The survey measures passengers’ quality assessment of more than 30 aspects of their airport experience. The ASQ program is the most thorough airport customer service benchmarking program available to airport managers.

MSP served more than 34 million travelers in 2008, placing it as one of 17 participating airports in the 25-40 Million Passenger category of the ASQ program. Seoul Incheon Airport led scores in that category, followed by Singapore, Minneapolis-St. Paul, Detroit Metropolitan and Shanghai Pudong.

“The Air Service Quality survey is one of the best tools available for measuring how well the airport is serving its customers,” said Jeff Hamiel, Executive Director of the Metropolitan Airports Commission, which owns and operates MSP. “There is always room for improvement, but it is gratifying to know travelers have scored Minneapolis-St. Paul International among the best airports of its size in the world. We will continue to look for ways to improve customers’ experience and to make MSP travelers’ airport of choice.”

(Note: For more information regarding Airports Council International’s 2008 ASQ Awards, please contact ACI Communications Director Nancy Gautier at +41 22 717 8562 or email ngautier@aci.aero.)