Dépêches
Dassault Falcon Launches New Spares Pricing Initiatives
Dépèche transmise le 19 octobre 2010 par PRNewswire
ATLANTA, Georgia, October 19, 2010 /PRNewswire/ -- Dassault recently launched two new initiatives to help Falcon operators reduce operating costs. The new "High Volume Discount" program for spare parts purchases and free shipping on core returns purchases from Dassault are part of a broader effort to reward customers and further improve the customer service experience.
"We continually strive to find ways to exceed our customers' expectations," said Jacques Chauvet, Senior Vice President of Worldwide Customer Service. "In a challenging economy where all flight departments are working with smaller budgets, we are working with our customers to keep their costs low through initiatives like the two new programs we launched this year."
Dassault's High Volume Discount program is based upon a customer's total annual spare parts purchases from Dassault, with a discount being applied to qualifying purchases in the following year. The updated program includes three new tiers of purchase volume, each with its own discount, allowing operators who fall into these categories to potentially qualify for a higher discount in 2011.
As an added benefit to customers, all purchases made from Dassault Falcon in 2009 will qualify toward discount eligibility under the new program. Purchases of Service Bulletin Kits, exchange parts, tool rentals, documentation and parts purchases through an authorized service center in conjunction with maintenance are all applicable towards the total annual eligible purchase volume.
Free Shipping on Core Returns
Another new program implemented this year provides free shipping of a core return back to a parts distribution center when a customer purchases an exchange unit from Dassault. "In addition to their purchase being applied towards a high volume discount, this program benefits the customer in two other important ways," said Chauvet. "The customer saves a direct cost on shipping, but perhaps even more important is that prompt returns ensure a fast turnaround time on repairs, and ultimately higher parts availability when the customer needs a critical item. This is really a partnership with our operators that benefits everyone involved."
Dassault Customer Support
Dassault Falcon's service center network consists of 37 locations: 27 Authorized Service Centers, five company-owned Service Centers and five company-owned Satellite Service Centers. The service center network is supported by 11 spare parts distribution centers strategically located around the world and a Technical Center spanning three time zones which provide 24/7 support to Falcon operators. Dassault Falcon has a global field service team comprised of 79 front line personnel based in three technical centers and 31 different field offices in 12 different countries around the globe.
About Dassault Falcon
Dassault Falcon is responsible for selling and supporting Falcon business jets throughout the world. It is part of Dassault Aviation, a leading aerospace company with a presence in over 70 countries across five continents. Dassault Aviation produces the Rafale fighter jet as well as the complete line of Falcon business jets. The company has assembly and production plants in both France and the United States and service facilities on multiple continents. It employs a total workforce of over 12,000. Since the rollout of the first Falcon 20 in 1963, over 2,000 Falcon jets have been delivered to 67 countries worldwide. The family of Falcon jets currently in production includes the tri-jets-the Falcon 900EX EASy, 900DX, 900LX, and the 7X-as well as the twin-engine 2000LX.
Press Contacts Dassault Aviation (France) Vadim Feldzer Tel. +33-1-47-11-44-13 Marie-Alexandrine Munoz Tel. +33-1-47-11-64-23 Dassault Falcon (USA) Ralph Aceti Tel: +1-201-541-45-85 Andrew Ponzoni Tel: +1-201-541-45-88
CONTACT: Press Contacts: Dassault Aviation (France), Vadim Feldzer Tel.+33-1-47-11-44-13 Marie-Alexandrine Munoz Tel. +33-1-47-11-64-23, DassaultFalcon (USA) Ralph Aceti Tel. +1-201-541-45-85 Andrew Ponzoni Tel.+1-201-541-45-88
- 23/04 SkyUp renouvelle son partenariat avec Wizz Air
- 23/04 Play : résultats de mars 2024
- 23/04 Les garde-côtes japonais commande trois Airbus H225 supplémentaires
- 23/04 Vueling et Make-A-Wish France signent un partenariat
- 23/04 TUI annonce ses destinations au départ de Deauville pour l'été 2024.
- 23/04 Twin Jet renforce son programme de vols sur la ligne Toulouse/Rennes
- 23/04 Norse Atlantic Airways : résultats du mois de mars 2024
- 23/04 Volotea renforce son offre entre Lille et le Maroc
- 22/04 Finnair a dévoilé son programme de vol pour les saisons hiver 2024 et été 2025
- 22/04 Qatar Airways annonce le lancement de vols à destination de Kinshasa
- 22/04 Vietnam Airlines et CAE prolongent leur accord
- 22/04 Mermoz Academy de Tours commande des Tecnam P-Mentor
- 22/04 Transavia France reçoit son 2e Airbus A320neo
- 20/04 Friedrichshafen 2024 : Blackwing présente un nouveau modèle de son BW650RG
- 20/04 Friedrichshafen 2024 : JMB Aircraft présente son Phoenix
- 19/04 Friedrichshafen 2024 : le projet "Fly To The North"
- 19/04 Friedrichshafen 2024 : Aura Aero présente pour la première fois ses trois appareils
- 19/04 Friedrichshafen 2024 : Duc Hélices présente son hélice Tiger-3
- 19/04 Friedrichshafen 2024 : Splash-in Aviation expose son Pétrel X
- 19/04 Friedrichshafen 2024 : Robin "toujours présent et pour longtemps"