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ARINC Partners with UK’s Amor Group to Offer Automated Wait Time Technology for North American Airports

Dépèche transmise le 20 décembre 2011 par Business Wire

ANNAPOLIS, Md.--(BUSINESS WIRE)--ARINC Managed Services (AMS) today announced it has entered a strategic partnership with IT specialists Amor Group to offer Amor’s BLIPTrack^TM wait time solution to the North American aviation market.

“This agreement with ARINC delivers a powerful proposition to the US aviation industry. ARINC are experts in integration and support with an outstanding track record in the global aviation market. The combined knowledge of airport operations from our two companies is unrivalled anywhere in the world.”

ARINC Managed Services will leverage its airport IT resources throughout North America to provide a delivery and support network for the Amor PAXPath+ suite of airport technologies, including BLIPTrack automated wait time measurement.

BLIPTrack management of airport queues is a vital part of customer service at airports. As new and bigger planes come into service, there will be increased passenger pressure on airports, especially those used as transfer hubs for onward travel.

“ARINC Managed Services is a world leader in managed IT services and support for airports,” said Chris Forrest, the company’s Managing Director. “We are pleased to expand our services to support this new technology. Predicting waiting times in front of security is another way to enable an improved passenger experience.”

Martin Bowman, Transport Sector Director for Amor Group said, “This agreement with ARINC delivers a powerful proposition to the US aviation industry. ARINC are experts in integration and support with an outstanding track record in the global aviation market. The combined knowledge of airport operations from our two companies is unrivalled anywhere in the world.”

The agreement will utilize the AMS Service Desk as the first point of contact for all calls related to BLIPTrack. AMS has in-depth knowledge and expertise in call handling, which enables airports to provide outstanding customer service to their passengers by identifying and fixing IT issues quickly and professionally. The AMS Service Desk provides 24×7×365 support to ensure issues are dealt with in a time-sensitive manner.

“Importantly, our focus is on improving passengers’ experience and making their journey as pleasant as possible,” Bowman added. “Research has shown that for each minute a passenger spends in security queues, the airport loses a potential $1 in revenue from cafes, food outlets and duty-free shopping. For many airports, the ROI case for BLIPTrack and automated wait time measurement is simply too compelling to ignore.”

Amor Group is Scotland’s largest business technology solutions company with forecast revenues of $65 million and 500 staff across its offices in Houston TX, Dubai, Glasgow, Aberdeen, Edinburgh, Manchester, Coventry, and London. For more information, visit the web site at www.amorgroup.com, or contact Martin Allen on +44 (0) 131 226 2363.

ARINC Incorporated, a portfolio company of The Carlyle Group, provides communications, engineering and integration solutions for commercial, defense and government customers worldwide. Headquartered in Annapolis, Maryland with regional headquarters in London and Singapore, ARINC is ISO 9001:2008 certified. For more information, visit the web site at www.arinc.com.