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TuVox, the leading provider of On Demand speech applications,
today announced that Virgin America, a next-generation airline aimed
at bringing a little fun back to flying, has deployed TuVox hosted
speech applications to provide superior voice-enabled self-service to
its passengers.
With the launch of the highly branded, speech-enabled system,
Virgin America continues its string of first-of-a-kind,
customer-focused innovations, including personal in-flight
entertainment (IFE) systems and cabin "mood lighting." TuVox speech
applications handle all incoming customer calls for the airline, and
provide an efficient, pleasant and personalized customer experience
for Virgin America guests.
"We're extremely pleased with the vision and passion that went
into creating a truly unique customer experience," said Todd
Pawlowski, VP airports and guest services at Virgin America. "During
every step of the process, TuVox lived up to its reputation of
expertise and innovation to create a voice self-service solution that
is truly reflective of the Virgin America brand."
The application automates flight information, booking assistance,
frequent traveler information, and general information about Virgin
America. Later phases of the application will include management of
eleVAte frequent flyer information, baggage tracking and other
services designed to provide Virgin America customers with more
options and greater efficiency in managing their travel experience and
relationship with Virgin America.
"Since the beginning, we've been tremendously excited to work on a
project that redefines how people view air travel," said Larry Miller,
president and CEO of TuVox. "We're honored to help Virgin America
deliver the best customer service in the airline industry through
innovative, useful, conversational speech applications."
About Virgin America
As San Francisco's hometown airline, Virgin America will serve as
many as 10 cities within a year of operation, and up to 30 cities
within five years. Virgin America's brand-new planes will offer guests
interactive in-flight entertainment systems, plugs for laptops and
other portable electronic devices, the ability to order food or chat
with other guests from their own video-screen and a host of other
features aimed at bringing a little fun back to flying. To learn more
about Virgin America visit: www.virginamerica.com.
About TuVox
TuVox is a leading provider of On Demand speech applications,
empowering companies to deliver superior caller experience through the
voice channel. Available as a hosted or on-premise solution, TuVox's
award winning applications are easily customized to your business and
can quickly be updated in response to business changes.
TuVox speech applications automate virtually any type of call,
including natural language call-routing, self-service transactions and
interactive customer support. By delivering a superior caller
experience, TuVox speech applications increase customer satisfaction
and improve the adoption of voice self-service.
TuVox customers include companies such as 1-800-Flowers.com,
ABN-AMRO, American Airlines, Apple, British Airways, Canon, Charter
Communications, Gateway, Office Depot, Telecom New Zealand, Time
Customer Service, and Wachovia. To find out more about TuVox, please
visit www.tuvox.com.
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