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To provide faster and more efficient service, Lufthansa Flight
Training GmbH chose to implement NTRsupport, the remote support
solution from NTRglobal. With NTRsupport, the Lufthansa Flight
Training IT team can respond to technical problems globally, 24 hours
a day, seven days a week.
Using NTRsupport, the IT technicians are able to establish remote
connections to computers to solve technical problems. The Lufthansa
Flight Training IT Administrators don't worry about the privacy of
their data since the Lufthansa's support specialists can only view and
control remote computers with the explicit consent of the computer
user.
Within seconds, a support specialist can access a remote computer
to solve a problem while the user watches the troubleshooting process
in real time. If desired, the remote support session can be terminated
by either party at any time. For auditing and documentation purposes,
NTRsupport generates and maintains a text log of all actions taken
during a remote control session. It also enables session recording for
a complete, visual record.
The Web-based and installation-free service facilitates access to
outdated computers with slow Internet connections. Using the
downloadable agent, nearly any remote computer can be managed quickly
and securely. NTRsupport establishes the connection to remote
computers, eliminating the need to reconfigure firewalls. With the
ability to adjust the number of colors for display, technicians can
improve the performance even when using low bandwidth connections.
"The software is extremely simple to use for everyone involved.
Solutions that needed to be installed from a CD-ROM were out of the
question. Now it's easy for our employees to get technical solutions
to their desktop problems," said Olaf Windhaeuser, IT Services Team
Leader at Lufthansa Flight Training.
Lufthansa Flight Training was also convinced by the flexibility of
the NTRglobal license model: "Nearly all vendors use the workplace
license model that offers limited flexibility. That's not the case
with NTRglobal. They offer concurrent licenses and this saves us a
great deal of money," said Mr. Windhaeuser.
"Solving technical problems in a timely and cost-efficient manner
is crucial for business success; particularly for global enterprises,
such as the Lufthansa Flight Training case shows," said Andre Angel,
president and CEO of NTRglobal North America. "NTRsupport enables our
customers to solve each technical problem remotely and quickly. The
savings they reap in both time and money are direct proof."
About Lufthansa Flight Training GmbH
Lufthansa Flight Training (LFT) is a wholly owned subsidiary of
Deutsche Lufthansa AG. It embodies decades of Lufthansa experience in
training cockpit and cabin crews. In addition to Lufthansa itself,
well over 150 airlines today avail themselves of LFT's expertise in
the areas of Simulator Training, Emergency Training and Service
Training, as well as of its Flight Operations Academy and e-learning
courses. LFT is also represented in the seminar market with its
Competence Training, which is available to anyone.
About NTRglobal
NTRglobal is a leading global software company that empowers users
with easy-to-use, complete, and secure remote support, remote access
and remote systems management solutions. The company's software,
available in Software as a Service (SaaS) and On-Site License models,
helps businesses of all sizes better communicate and collaborate
despite physical boundaries. Founded in 2000, NTRglobal has more than
10,000 customers worldwide and serves users in the automotive,
consumer electronics, financial services, healthcare, manufacturing,
retail, and technology industries. NTRglobal North America,
headquartered in Dallas, can be reached via email at na@ntrglobal.com,
or by phone at 1-866-459-2543. For more information, please visit
www.ntrsupport.com.
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