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Cleveland’s Top Business Executives Reveal Likes and Dislikes of Air Travel in New Survey from Chase Card Services

Dépèche transmise le 10 août 2009 par Business Wire

Cleveland’s Top Business Executives Reveal Likes and Dislikes of Air Travel in New Survey from Chase Card Services

Cleveland’s Top Business Executives Reveal Likes and Dislikes of Air Travel in New Survey from Chase Card Services

WILMINGTON, Del.--(BUSINESS WIRE)--Top executives in Cleveland recently participated in a survey conducted by Continental Airlines [NYSE: CAL] and Chase Card Services, a division of JPMorgan Chase & Co. [NYSE: JPM], to share their insights on business travel and name which famous or not-so-famous person they’d like to sit next to on a flight. In the findings released today, Cleveland executives said their ideal seatmate on a next flight includes Jay Leno, Tiger Woods, or their own boss.

The qualitative survey queried 30 executives at leading companies based in the Continental hub markets of Cleveland, New York Metro and Houston, including Cleveland-based Sherwin Williams Company, KraftMaid and Moen, as well as BMW of North America, United Water and Jaguar Land Rover North America.

“We recognize what matters for today’s business traveler by constantly keeping a pulse on their attitudes and values,” said David Gold, general manager, Chase Card Services. “This survey of business travelers in Cleveland provides us with insights to design products and services like the Continental Presidential Plus Card, which gives cardholders access to a smooth and rewarding air travel experience.”

Insights from Business Executives in Cleveland, New York Metro and Houston

Beyond gathering insights on which famous or not-so-famous individual business travelers were interested in sitting next to on their next flight, the interviews also revealed how executives feel about travel:

  • Seatmates – When asked which business leader they would most like to sit next to on their next flight, many business executives named business leaders including, Bill Gates, Steve Jobs and Warren Buffet, and celebrities such as Jay Leno, Oprah Winfrey and Tiger Woods. However, a handful of executives said they’d rather sit next to their own boss – choosing face-time and a chance to discuss their own business and career rather than sit next to a well-known business leader or celebrity.
  • On the Plane – Many business leaders use their flights as work time and nearly all say reading material is a must-have, along with their BlackBerry® and iPod® or headset. Business executives aren’t bringing just any books on the plane either – nearly all who say they bring a book specify that it must be a “good” book.
  • Long Lines – Business executives want to get in and out quickly. The more express and priority lines they can take advantage of, the better.
  • Unnecessary Delays – Waiting and unnecessary delays caused by novice travelers are some of the biggest frustrations for business executives, who know their frequented airports and Transportation Security Administration (TSA) rules inside and out.

According to Mark Bergsrud, senior vice president of Marketing and Distribution Planning, Continental Airlines: “Many busy executives come through the Continental Airlines hub in Cleveland. By partnering with a company like Chase, we are offering our frequent business travelers additional opportunities to further enhance their air travel experience.”

A Better Air Travel Experience

Fortunately, for today’s savvy business traveler, choosing an airline credit card that helps improve the travel experience can alleviate many of their travel concerns. Designed for the savvy frequent traveler in mind, the Continental Airlines Presidential Plus World MasterCard from Chase is a ticket to a better travel experience. Cardholders have full-access to Continental's 25 Presidents Club® locations, and additional partner lounges where available, as well as access to express security lines, priority boarding, elite baggage handling, and first and second bag fee waivers.

Beyond amenities in the airport, the Continental Airlines Presidential Plus World MasterCard offers additional opportunities to maximize savings and secure additional benefits for purchases made during travel, including:

  • Enrollment into Hyatt’s Gold Passport® program at the Platinum membership level;
  • Eligibility to join an exclusive program with Avis that includes car upgrades, guaranteed vehicle availability without a reservation, access to a members-only reservation line and preferred rates;
  • Bonus earnings of two miles per $1 spent on tickets purchased directly from Continental Airlines and on all hotel and car rental purchases, and one mile for every $1 spent on all other purchases.

Methodology

The qualitative survey queried 30 executives at leading companies based in the Continental hub markets of Cleveland, New York Metro and Houston. Interviewed by phone in June and early July 2009, these senior business executives represented Cleveland based companies including Sherwin Williams Company, KraftMaid and Moen, as well as BMW of North America, United Water and Jaguar Land Rover North America.

About Continental Airlines

Continental Airlines is the world’s fifth largest airline. Continental, together with Continental Express and Continental Connection, has more than 2,750 daily departures throughout the Americas, Europe and Asia, serving 133 domestic and 132 international destinations. More than 750 additional points are served via current alliance partners. With more than 43,000 employees, Continental has hubs serving New York, Houston, Cleveland and Guam, and together with its regional partners, carries approximately 63 million passengers per year. Celebrating its 75th anniversary this year, Continental consistently earns awards and critical acclaim for both its operation and its corporate culture. For the sixth consecutive year, FORTUNE magazine named Continental the No. 1 World’s Most Admired Airline on its 2009 list of World’s Most Admired Companies. For more company information, go to continental.com.

About JPMorgan Chase & Co.

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.0 trillion and operations in more than 60 countries, and the company has issued about 152 million credit cards in the United States and Canada. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers and businesses in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan, Chase, and WaMu brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com

Business Wire

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