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Frontier Airlines Makes Travel Better and Different with New Guest Enhancements

Dépèche transmise le 13 avril 2011 par Business Wire

Frontier Airlines Makes Travel Better and Different with New Guest Enhancements

Frontier Airlines Makes Travel Better and Different with New Guest Enhancements

DENVER--(BUSINESS WIRE)--Frontier Airlines today announced a move to significantly enhance the guest experience with new fee reductions and policy changes effective for tickets purchased on or after today, April 13, 2011. Key changes include the addition of no change fees for itinerary changes made prior to the day of travel on the airline’s popular Classic fares and the expansion of the airline’s guest commitment posted on FrontierAirlines.com.

“Many of the changes we’re making are really geared towards those who value choice and clarity in their travel experience”

“Many of the changes we’re making are really geared towards those who value choice and clarity in their travel experience,” said Ian Arthur, vice president of marketing and branding. “With the Classic fare, a guest can now enjoy the flexibility of no change fees, in addition to two complimentary checked bags, same-day standby, bonus EarlyReturns® miles and more – making the Classic fare by far the best bang for your buck. The beauty of our Classic and Classic Plus fares is the freedom they provide our guests to select the option that best meets their unique travel needs and bundles those features into an affordable package, rather than paying for them à la carte.”

For tickets purchased on or after April 13, 2011, Frontier will reduce the change fee from $100 to $50 on Economy fares and will also add a discount on the first checked bag fee for any guest who checks in online at FrontierAirlines.com. This discount is currently set at $5, which reduces the checked bag fee from $20 to $15 on the Economy fare. Guests traveling on Classic and Classic Plus fares will continue to receive two complimentary checked bags on every flight.

Frontier also added another level of transparency for its guests by posting its revised guest commitment online. The guest commitment outlines what a Frontier Airlines guest can expect in any kind of irregular operation including, flight delays and cancelations. The guest commitment can be found in the customer service section at FrontierAirlines.com.

Other key changes effective April 13, 2011, include:

Bicycles:

Frontier is removing the flat fee for checked bicycles and will now include them in the standard baggage allowance, meaning customers traveling on Classis or Classic Plus fares can include their bike as one of their two complimentary checked bags and Economy passengers would pay $20 if the bike is one of their first two checked bags. Bikes will be exempt from any oversize fees, but subject to overweight fees and excess bag fees, if applicable. This is similar to the carrier’s current policy for golf clubs and skis.

Policy changes:

  • Name changes will now be permitted for $50 on Classic and Economy tickets. Classic Plus ticket holders and Summit-level EarlyReturns members can change a name at no charge. In addition to the name-change fee, guests will also be responsible for paying any difference in fare at the time the change is made.
  • Fees for same-day confirmed flight changes on Classic tickets will be reduced to $25 from $50 with no fare difference.
  • The excess bag fee – for a third bag and beyond – will be standardized at $50 per bag for all markets, domestic and international.

Included in the guest enhancements is the launch of Frontier Express, a branding designation that will now be used for all Frontier flights operated on ERJ 135, ERJ 145 and Q400 aircraft. The Frontier Express branding will indicate that the in-flight service and amenities will differ from Frontier’s standard mainline service found on Airbus, Embraer 190 and Embraer 170 aircraft.

For more information, please visit Frontier’s website at FrontierAirlines.com.

About Frontier Airlines

Frontier Airlines is a wholly owned subsidiary of Republic Airways Holdings, Inc. (NASDAQ: RJET), an airline holding company that also owns Chautauqua Airlines, Republic Airlines and Shuttle America. Currently in its 17th year of operations, Frontier employs more than 5,500 aviation professionals and operates more than 550 daily flights from its hubs at Denver International Airport and Milwaukee’s General Mitchell International Airport. Frontier offers routes to more than 80 destinations in the United States, Mexico and Costa Rica.

For more in-depth information on Frontier Airlines and to book tickets, please visit its website at FrontierAirlines.com.

Business Wire

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