Dépêches
Allegiance Customer JetBlue Airways Receives Forrester 2011 Voice of the Customer Award
Dépèche transmise le 26 juillet 2011 par Business Wire
Allegiance Customer JetBlue Airways Receives Forrester 2011 Voice of the Customer Award
SALT LAKE CITY--(BUSINESS WIRE)--Allegiance, a provider of VOCi (Voice of Customer Intelligence) technology and services, today announced that JetBlue Airways, an Allegiance customer, has been awarded the prestigious 2011 Voice of the Customer Award by Forrester Research. The Forrester Voice of the Customer Award recognizes organizations that excel in collecting, analyzing, and acting on customer feedback. The awards were announced at the Forrester's Customer Experience Forum 2011 in New York with nearly 1,400 customer experience professionals in attendance.
“We congratulate JetBlue on its comprehensive approach to their Voice of the Customer programs.”
“JetBlue is honored to receive this award. Bringing Humanity back to Travel is our mission, and it is through listening to customers and acting upon their feedback that we are able to continually improve our offerings and service,” said Bonny Simi, director of customer experience and analysis for JetBlue. “We are constantly tracking and monitoring the customer experience at every touch point, and customer experience improvement programs are part of our DNA.”
Allegiance helps companies analyze and apply Voice of Customer (VOC) data to make decisions that improve their business. The company’s cloud-based VOC solution turns real-time customer and employee feedback into highly actionable business intelligence. Enterprise customers such as JetBlue Airways have selected Allegiance over others because it combines customer data with operational data into an integrated platform and provides engaging data visualizations.
“It is refreshing to work with an airline like JetBlue, who genuinely listens and takes action based on customer feedback to improve the customer experience,” said Adam Edmunds, president and CEO of Allegiance. “We congratulate JetBlue on its comprehensive approach to their Voice of the Customer programs.”
Allegiance Supporting Resources
1. Allegiance press room <http://www.allegiance.com/news/press.php>
2. Voice of the Customer Blog <http://blog.allegiance.com>
3. Become a Fan of Allegiance on Facebook <http://www.facebook.com/pages/South-Jordan-UT/Allegiance-Inc/87289901462>
4. Follow Allegiance on Twitter <http://twitter.com/allegiancetweet>
5. Allegiance customer success stories and white papers <http://www.allegiance.com/resources/document-library.php>
About Allegiance, Inc.
Allegiance, Inc. helps companies translate customer insights into actionable business intelligence. Using Voice of Customer intelligence (VOCi™), Allegiance combines any form of Voice of the Customer (VOC) data with any operational data (CRM, financial, etc.) to create actionable customer intelligence delivered in the cloud. Allegiance multi-channel feedback collection includes ad-hoc, transaction, relationship, and customer experience surveys, solicited feedback through Web sites and phone, and unsolicited, unstructured feedback from social media. Allegiance ranked No. 5 on the Inc. 500 list of fastest-growing private software companies in 2009, and was named a “Top 10” by Software 500 in 2010. For more information about Allegiance, visit http://www.allegiance.com.
- 24/04Ibis Styles London Heathrow : l'hôtel géré par un passionné d'aviation pour les passionnés d'aviation (photos + vidéos)
- 23/04 SkyUp renouvelle son partenariat avec Wizz Air
- 23/04 Play : résultats de mars 2024
- 23/04 Les garde-côtes japonais commande trois Airbus H225 supplémentaires
- 23/04 Vueling et Make-A-Wish France signent un partenariat
- 23/04 TUI annonce ses destinations au départ de Deauville pour l'été 2024.
- 23/04 Twin Jet renforce son programme de vols sur la ligne Toulouse/Rennes
- 23/04 Norse Atlantic Airways : résultats du mois de mars 2024
- 23/04 Volotea renforce son offre entre Lille et le Maroc
- 22/04 Finnair a dévoilé son programme de vol pour les saisons hiver 2024 et été 2025
- 22/04 Qatar Airways annonce le lancement de vols à destination de Kinshasa
- 22/04 Vietnam Airlines et CAE prolongent leur accord
- 22/04 Mermoz Academy de Tours commande des Tecnam P-Mentor
- 22/04 Transavia France reçoit son 2e Airbus A320neo
- 20/04 Friedrichshafen 2024 : Blackwing présente un nouveau modèle de son BW650RG
- 20/04 Friedrichshafen 2024 : JMB Aircraft présente son Phoenix
- 19/04 Friedrichshafen 2024 : le projet "Fly To The North"
- 19/04 Friedrichshafen 2024 : Aura Aero présente pour la première fois ses trois appareils
- 19/04 Friedrichshafen 2024 : Duc Hélices présente son hélice Tiger-3
- 19/04 Friedrichshafen 2024 : Splash-in Aviation expose son Pétrel X