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MCA Achieves Record Results in 2010

Dépèche transmise le 24 février 2011 par Business Wire

MCA Achieves Record Results in 2010

PHILADELPHIA--(BUSINESS WIRE)--MCA Solutions, the recognized leader in service parts planning and optimization, just celebrated a record year, delivering best-ever revenues and profits while growing its customer base by more than 25%. In a year when global organizations struggled, differentiated customer service in the aftermarket played a critical role in new product sales and revenue generation from the use of MCA's products.

“Service parts planning and optimization vendors are delivering software that helps customers decrease spare parts inventory while increasing first-time fill rates and service levels”

Key 2010 milestones include:

• Expansion in multiple industries: Customer expansion in a broad range of industries including Aerospace & Defense, High Technology, Industrial Equipment, Medical Equipment and Energy/Oil & Gas.
• Continued product innovation: The release of MCA Desktop Edition enables smaller organizations to transform their service business quickly and economically while using the same software enjoyed by Fortune 500 service leaders. Desktop Edition complements the existing Enterprise Edition and OnDemand (SaaS) deployment options.
• Partnership Expansion: MCA expanded its long standing partnership with SAP by completing the latest certification of SAP's ERP adapter, powered by SAP NetWeaver. Companies seeking to leverage their investments in ERP have a proven solution with rapid integration capabilities at their disposal.
• Customer success: MCA customers had a record number of go-lives which leveraged industry best practices such as managed services, sales and operations planning, and fast turn-around contract quoting and analysis, enabled by MCA software.

“Service parts planning and optimization vendors are delivering software that helps customers decrease spare parts inventory while increasing first-time fill rates and service levels,” said William McNeill, Senior Research Analyst at Gartner. “Best cases in service parts planning and optimization (SPP) show that SPP software helps companies decrease spare parts inventory by up to 66%, increase first-time fill rates by up to 26%, and drive service levels up to 98%*.”

“We were delighted to see significant growth in new customers and more importantly to see our existing customers generate value from their implementation of the MCA Solution Suite while expanding the scope and functionality of their work with us,” said Bob Salvucci, president and CEO, MCA Solutions. “Our customers are service leaders and they are key drivers of our direction and service innovation.”

*Service Parts Planning and Optimization Landscape: Saving Millions Through Inventory Reductions and Reduced Inventory Levels,” Gartner, 30 November 2007.

About MCA Solutions

MCA Solutions’ award-winning service parts planning and optimization software helps aerospace and defense, high-tech and capital equipment companies of all sizes transform their service supply chains into bottom-line business drivers, by reducing inventory, lowering support costs and improving service levels to maximize customer satisfaction. MCA Solutions is a privately held company headquartered in Philadelphia, and can be reached at www.mcasolutions.com. The company is now blogging at http://blog.mcasolutions.com/.

MCA Solutions, and MCA Solution Suite are trademarks of MCA Solutions, Inc. All other trademarks are property of their respective owners.