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US Airways Employees Awarded More Than $260,000 for Going ‘Above & Beyond’ for Customers and Fellow Employees

Dépèche transmise le 2 août 2011 par Business Wire

US Airways Employees Awarded More Than $260,000 for Going ‘Above & Beyond’ for Customers and Fellow Employees

TEMPE, Ariz.--(BUSINESS WIRE)--When a US Airways (NYSE: LCC) Phoenix Customer Service agent recently stayed past the end of her shift to help work late flights and potentially stranded customers, she did it not because it was expected, but because it was what her customers needed. Her manager commented, “Even though the shift was technically over, this employee stayed to help work the later flights and as a result, many customers were able to continue on their journey.” It was this simple act of selfless dedication to customer service that was recently recognized when this US Airways’ employee received $10,000 at the airline’s quarterly “Above & Beyond” Award drawing. Nine other US Airways employees who also went above and beyond in taking care of customers are $10,000 richer as well because of similar actions. In total, 360 employees received more than $260,000 from the airline for the second quarter drawing:

“Even though her shift was over, she stayed to help with later flights.”

• 10 employees won $10,000 each;
• 100 employees were awarded $1,000 each; and
• 250 employees received $250 each.

US Airways’ A&B program has distributed $5.25 million since its conception in 2006, and annually distributes $1 million to recognize great customer service. Nominations come from Dividend Miles members who are allotted A&B coupons each year, and who present these to US Airways employees who they observe providing excellent customer service. US Airways leaders also distribute A&B coupons when they observe employees performing beyond their regular job. Coupons are submitted and 360 winners are drawn each quarter. In total, more than 17,000 coupons were submitted for the airline’s second quarter drawing.

Chairman and CEO Doug Parker said, “As an airline, our core service is about safely transporting our customers, on-time, with their bags, and with great service along the way. Our 32,000 employees work hard to deliver on that commitment every day. Frequently, our employees also exceed their normal duties for our customers and for each other. Our A&B program not only recognizes these acts publicly, but also provides a cash prize so winning employees can do something unexpected and fun to celebrate the achievement.”

Congratulations to the airline’s second quarter $10k winners:

• Binghamton, N.Y. Piedmont Customer Service Agent – “Successfully rearranged my itinerary to go to Dallas.”
• Boston Fleet Service Lead – “Thank you for moving all 35 boxes and sending to cargo.”
• Charlotte Flight Attendant – “A great flight attendant providing great service!”
• Pittsburgh Fleet Service Agent – “Took on a leadership role during a computer outage and handled many different tasks expertly.”
• Phoenix Customer Service Agent – “Even though her shift was over, she stayed to help with later flights.”
• Phoenix Flight Attendant – “Thank you for honoring our military service member onboard.”
• Phoenix Mechanic – “Thank you for your help with the blocked lavatories.”
• Phoenix Reservations Agent – “Helped me book flights using my companion pass. She was very polite and professional. She was an excellent representative of your company.”
• Phoenix Senior Analyst, Human Resources – “Assisted with the creation of employee reports for diversity compliance reporting and investigation.”
• Winston-Salem, N.C. Reservations Agent – “She was such a help! With great skills, she quickly rebooked me and my team through cancellations, rebooking – the whole selection of what could go wrong. Thank you!”

About US Airways

US Airways, along with US Airways Shuttle and US Airways Express, operates more than 3,200 flights per day and serves more than 200 communities in the U.S., Canada, Mexico, Europe, the Middle East, the Caribbean, Central and South America. The airline employs 32,000 aviation professionals worldwide and is a member of the Star Alliance network, which offers its customers more than 21,000 daily flights to 1,185 airports in 185 countries. Together with its US Airways Express partners, the airline serves approximately 80 million passengers each year and operates hubs in Charlotte, N.C., Philadelphia and Phoenix, and a focus city in Washington, D.C. at Ronald Reagan Washington National Airport. US Airways was the only airline included as one of the 50 best companies to work for in the U.S. by LATINA Style magazine’s 50 Report for 2010. For the sixth year in a row, the airline also earned a 100 percent rating on the Human Rights Campaign Corporate Equality index, a leading indicator of companies’ attitudes and policies toward lesbian, gay, bisexual and transgender employees and customers. US Airways also ranked #1 among its competing hub-and-spoke network carriers for 2010 performance as rated by the Wichita State University/Purdue University Airline Quality Rating (AQR). For more company information visit usairways.com, follow on Twitter @USAirways or at Facebook.com/USAirways. (LCCG)

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