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Volt Workforce Solutions Webcast Offers Ways to Reduce Call Center Employee Turnover

Dépèche transmise le 23 mars 2012 par Business Wire

ORANGE, Calif.--(BUSINESS WIRE)--The consequences of high employee turnover can be challenging for any organization, especially a call center environment. In an upcoming webcast, “Utilizing a Six Sigma Approach to Reduce Unwanted Turnover”, Volt Workforce Solutions, the staffing business unit of Volt Information Sciences, Inc., will share expertise improving call center recruiting and retention. Hosted by HR.com, the largest social community dedicated to human resource professionals, Volt’s session on March 29 (3 p.m. ET) will offer insights to how Six Sigma tools and methodologies can improve screening and quality of hire, while reducing unwanted turnover and the associated costs.

“By presenting real-world results achieved with a call center client, our aim is to provide recruiting professionals and hiring managers with step-by-step screening approaches and consistent processes that they can take back to their organizations.”

Brad Zylstra, Vice President of Strategic Business Services and Support for Volt and a certified Six Sigma Master Black Belt, will introduce webcast attendees to the basic elements of the Six Sigma methodology and how to design and implement a candidate screening process that is aligned with performance metrics.

“With annual employee turnover, which can approach 30 percent or higher, a call center environment can experience unique challenges and cost burdens,” said Zylstra. “By presenting real-world results achieved with a call center client, our aim is to provide recruiting professionals and hiring managers with step-by-step screening approaches and consistent processes that they can take back to their organizations.”

Attended by HR professionals from around the world, HR.com virtual events offer education, training and certification credits to industry professionals who are interested in advancing their career, obtaining deep domain expertise, valuable hands-on experience and knowledge that will enable them to make measurable improvements in their workplaces.

To attend this upcoming webcast on March 29 at 3 p.m. (ET), create a free account on HR.com and then click the Register Now button to attend.

Founded in 1950, Volt delivers innovative talent, technology and consulting solutions, operating through an international network servicing North and South America, Europe and Asia Pacific.

About Volt Workforce Solutions

Volt Workforce Solutions is one of the world’s largest recruitment organizations. A business unit of Volt Information Sciences, Inc. Volt Workforce Solutions delivers contingent/temporary professionals in all skill categories with a strategic focus on talent consulting, IT staffing management, managed service solutions, recruitment process outsourcing (RPO), independent contractor management and payroll services. Professional recruiters, operating through servicing locations in North America, South America, Europe and Asia, assign hundreds of thousands of employees annually. Visit www.volt.com.

About HR.com

HR.com is a virtual company that believes in HR education and networking. As the largest social network and online community of over 200,000 HR executives, HR.com connects HR professionals and suppliers with easy access to shared knowledge on best practices, industry news, webcasts, and online certification to help them develop their most important asset – the people. Meet, network, share and learn. (Visit www.hr.com)