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FlightView Shares Guest-Centric Strategies that Strengthen Hospitality Brands

Dépèche transmise le 22 juin 2009 par Business Wire

FlightView Shares Guest-Centric Strategies that Strengthen Hospitality Brands

ANAHEIM, Calif.--(BUSINESS WIRE)--Hospitality vendors looking to separate from the deeply discounted pack should look beyond the reception desk. Embracing the reality that guests come from somewhere and leave to go somewhere – most frequently relying on air travel – presents a unique opportunity for hospitality leaders.

FlightView, the company shaping the way consumers access and use real-time actionable flight information, gives smart hotels, resorts, cruise lines and vacation clubs a way to capitalize on this scenario for higher customer service, without major investments of time, infrastructure or money.

While many travelers rely on 24-7 connectivity to manage their trips and stays, hospitality providers can cement a positive experience with state-of-the-art information that helps guests get the most from every step of the trip.

FlightView’s 5 surefire ways to roll out the red carpet, optimize operations and turn guests into brand champions include:

1. Help guests plan wisely. With FlightView on the reservation page, guests gain the visibility they need to manage and revise their travel plans from the get go.

2. Staff appropriately. Keep track of flights in and out of the local airport. Scale up and down according to airport delays that impact guest arrivals. Have appropriate staff levels on hand to meet delayed flights, keep the restaurant open a little longer or have a basket of snacks – the weary traveler will appreciate the extra touch. Bring the staff in later if flights won’t be arriving on time.

3. Go the extra mile. Alert shuttle services and other ground transportation services about on-time and delayed arrivals to ensure that guests are met and transported hassle-free. Collaboration with key transportation vendors helps manage costs and relationships – everyone wins.

4. Use all the communications channels available.

• Feed the travel map to guest rooms via the checkout and hotel services television link.
• Have a real-time display behind the desk with airport flight traffic and a weather overlay.
• Large hotels with satellite locations – displays are available for elevators and small spaces.

5. Tweet about it. New services are a natural fit for promotion via social media – let guests know the information they need to arrive and depart smoothly is available where they sleep.

“The hospitality industry sets the gold standard for customer service,” said Michael Benjamin, CEO of FlightView. “Giving guests the ability to make their own travel decisions with real-time actionable flight information is another example of the exemplary service that people have come to expect from this industry.”

About FlightView

FlightView is the recognized provider of the most accurate, real-time flight information solutions for the aviation and travel industries. FlightView’s mobile, Dispatch and FVXML products help aviation and travel professionals achieve superior customer service with actionable real-time information. FlightView’s information displays can be seen at airport terminals and on the Web sites of the largest major airports, airline and travel companies. FlightView’s software services and solutions are relied upon by the US government, the world’s largest airlines, airports, aviation and travel professionals, ground transportation companies and news outlets. Founded in 1981, and headquartered in Boston, Massachusetts, FlightView has more than 20 years of experience in building and supporting mission-critical systems for the FAA and the Volpe Center. To access real-time flight information online, visit FlightView Flight Tracker or FlightView Mobile Flight Tracker.