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ACS Business Process Subject Matter Experts: Managing the Downturn and Preparing for the Rebound

Dépèche transmise le 19 août 2009 par Business Wire

ACS Business Process Subject Matter Experts: Managing the Downturn and Preparing for the Rebound

DALLAS--(BUSINESS WIRE)--As companies and government agencies navigate unprecedented economic challenges, some organizations are finding innovative ways to save money and also improve services and productivity. Affiliated Computer Services, Inc. (NYSE: ACS) is working closely with its clients to develop successful business solutions designed to help them manage the economic downturn and prepare for the eventual rebound.

A key to ACS’ proven service model is its team of industry-respected Subject Matter Experts, who work with ACS clients by exposing them to a diverse and creative portfolio of business process solutions designed to transform operations and improve services.

ACS’ Subject Matter Experts come from the industries and governments in which the company operates, and they work on behalf of current and prospective clients to ensure that ACS solutions are tailored for the demands of today and the needs of tomorrow.

ACS has been an award-winning worldwide leader in the customer care industry for more than 20 years. With more than 34,000 agents in 142 customer care centers around the world, ACS employees handle in excess of one million customer interactions every day in 20 different languages.

ACS makes moving people and products around the world easier by processing approximately 260 million travel transactions for 12 major passenger airlines; by utilizing the largest truck stop scanning network in the country to help more than 900 trucking companies make deliveries and by processing two million documents every day for a worldwide shipping and logistics leader. Whether it’s helping consumers make airline reservations, purchase hotel and vacation packages or assisting companies in managing their accounts, providing customer support or streamlining planning and scheduling, ACS keeps the world moving. ACS’ SMEs include:

Tom Blodgett: Blodgett provides leadership in applying business process and technology solutions in the areas of healthcare, consumer goods, travel, transportation, logistics and mortgage and financial services.

Chris Tranquill: Tranquill provides leadership in customer care operations by finding the right mix of location, technology, people and processes to achieve optimal performance through effective, low cost contact center solutions that offer new and better approaches to servicing customers including customer retention.

Chris Engle: Engle provides thought leadership on travel, transportation, and logistics, including supplier relations, strategic planning and analysis on the trends, best practices, and technology that affect the travel and transportation industry today.

A full list of all of ACS’ SMEs, including detailed biographies, areas of expertise and contact information are found on the ACS Web site.

ACS' reputation for thought leadership is one reason behind its success. In addition to providing guidance to our clients, ACS Subject Matter Experts are available to news organizations as thought leaders and authorities to discuss the latest industry-specific business trends and developments.

About ACS

ACS, a global FORTUNE 500 company with approximately 74,000 people supporting client operations reaching more than 100 countries, provides business process outsourcing and information technology solutions to world-class commercial and government clients. The company's Class A common stock trades on the New York Stock Exchange under the symbol "ACS.” Learn more about ACS at http://www.acs-inc.com.