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Modis International Assists British Airways with Service Center Support

Dépèche transmise le 11 août 2009 par Business Wire

Modis International Assists British Airways with Service Center Support

JACKSONVILLE, Fla.--(BUSINESS WIRE)--Modis International, the European information technology (IT) services business unit of MPS Group, Inc. (NYSE:MPS), today announced the expansion of its support of British Airways’ help desk service center. British Airways is the United Kingdom’s largest international scheduled airline, flying to more than 300 destinations worldwide.

Modis International began working with British Airways in 1999, when it managed their IM Service Centre (ImSC), providing a focal point for inbound IT issues, including first line support for mainframe, hardware, software, voice and airline-specific technology, as well as issue escalation and monitoring and third-party supplier management. The ImSC supports over 40,000 users and thousands of IT applications worldwide, and this new initiative will bring that level of service to thousands more. The ImSC was awarded full ISO 9001 quality accreditation in 2007, which was recently upgraded to ISO 9001:2008.

In addition to building on its already successful 10-year relationship, Modis International will begin supporting British Airways on several new initiatives, including second line assistance for Lotus Notes and Business Objects, and technical support for British Airways’ 249 self-service check-in kiosks across the UK and Europe.

Bob Teasdale, business manager for Modis International and head of the British Airways project, said: “Modis International has a proud and successful relationship with British Airways. This new project shows British Airways’ continued commitment to delivering world-class service and our commitment to helping them deliver on their success.”

BA Service Centre Team Leader, Clare Townsend, said: “British Airways is continually driven by the need to deliver excellence throughout our business, and this renewed partnership is an extension of that commitment. By building on the successful relationship we already have with Modis International, we will be able to deliver a quality service support centre that adapts to meet the needs of our internal and external customers.”

About Modis International

Modis International is one of Europe’s largest and most respected providers of IT staffing services and solutions. Modis International has successfully operated for over 30 years, and today does business with FTSE 1000 companies and government entities in the United Kingdom and continental Europe. For more information on Modis International, please visit www.modisintl.com.

About MPS Group

MPS Group is a leading provider of staffing, consulting, and solutions in the disciplines of information technology, finance and accounting, law, engineering, marketing and creative, property, and healthcare. MPS Group delivers its services to businesses and government entities in the United States, Europe, Canada, Australia, and Asia. A Fortune 1000 company with headquarters in Jacksonville, Florida, MPS Group trades on the New York Stock Exchange. For more information about MPS Group, please visit www.mpsgroup.com.