Dépêches

Zeacom Expands U.S. Channel Program, Hires New Associate Managers to Increase VAR Sales Development, Service & Support

Dépèche transmise le 12 novembre 2009 par Business Wire

Zeacom Expands U.S. Channel Program, Hires New Associate Managers to Increase VAR Sales Development, Service & Support

IRVINE, Calif.--(BUSINESS WIRE)--Zeacom, the leading global provider of unified communications and contact center software for small-to-medium-sized enterprises, today introduced its U.S. Associate Channel Manager Program (ACM), which has been launched to provide the Company’s Reseller and Channel Partners with additional resources for sales development, customer service and support.

Zeacom Communications Center (ZCC) software is sold to enterprises exclusively through partners and value-added resellers (VARs) that have direct distribution channels to users of Avaya, Cisco and NEC telephony platforms. The ease-of-use and functionality inherent in ZCC has not only fueled a significant rise in demand for the company’s award-winning products and services, but has also facilitated a higher understanding of how this technology provides cost-conscious small-to-medium sized businesses with a significant competitive advantage.

“A key driver for Zeacom’s success is our ongoing commitment to customer service, and a belief that a sales cycle continues long after a deal closes,” said Zeacom Vice President of Sales, Brady Cox. “Upon completion of our intensive training regimen, Associate Channel Managers will be dispatched across the country to support Zeacom’s current Channel Partners.”

“We understand that in an economic environment characterized by instability and volatility, sales teams must perform in a manner that is nothing short of exceptional. We are relentless in our effort to provide our partners with the best possible training, support and other resources they need to succeed, as evidenced by our investment in the Zeacom ACM Program.”

Before going live in the field, Zeacom Associate Channel Managers complete an 8-week training program comprised of courses that address the following subjects: Call Center 101, UC 101, Fundamentals of Telephony, ZCC Product Training, Customer-Centric Sales & Presentation Techniques, ROI and How to Measure It, and Channel Engagement. Upon completion of the training, ACMs will be deployed in the following cities: Irvine, CA; Seattle, WA; Denver, CO; Houston, TX; Lexington, KY; Minneapolis, MN, Hoboken, NJ; Manhattan, NY; Charlotte, NC; West Palm Beach, FL.

According to ACM Bill Carden, a recent college graduate who is now working in Manhattan, New York, “The Associate Channel Manager Program is very appealing; its 8-week induction program presented a unique opportunity to fast-track my career into a position that what would normally take several years (working in a related field) to reach. Also, Zeacom’s corporate culture is exactly what you look for as a professional – a chance to work for a stable company that sells an exciting new technology, and is committed to the success of its enthusiastic team.”

ABOUT ZEACOM

Zeacom is a leading provider of award-winning Unified Communications solutions. More than 144,000 daily users within 2,800 small and medium-sized organizations in 25 countries use Zeacom’s business communications software to improve organizational efficiency and enhance the customer service experience.

For additional information, please visit http://www.zeacom.com.